T3 Technologies’ Quality Management System (‘QMS’) is modeled on the ISO 9001:2008 model. This assures that the Seaport-e Customer is the focal point of the quality delivery process. The T3 Technologies QMS addresses the following areas:

• QMS system – control of document, records, governance.
• Management Responsibility – Planning for quality and success (balanced scorecards, dashboards, getting feed back from Customers, communicating quality requirements to employees and customers on a regular basis).
• Engagement Realization – the standardized processes that assure consistent delivery on the Customer’s expectations.
• A closed-loop measurement, analysis and continuous improvement system.

It’s important to note that T3 Technologies is capable of applying the stringent ISO QMS standards to qualifying a Seaport-e Customer’s QMS, helping them establish their own or assessing the effectiveness of their quality system.

More significantly, T3 Technologies can leverage the benefits of an existing QMS to apply the tools and methods of continuous improvement: Lean methods, Six Sigma and other operations research/systems analysis techniques.

The continuous improvement process is both internal and external:

• Internally, T3 Technologies collects Voice of the Customer (‘VOC’) from verbatim comments of the customer’s staff. Where practical, survey forms are completed at critical milestones in the engagement and focus on the Customer’s potential “points of pain” to assess how T3 Technologies mitigates any associated risk during that period. Lessons learned are systematically collected and added to the Customer VOC Database. T3 Technologies’ staff of Lean Six-Sigma practitioners applies LSS tools, where practical, to identifying shortcomings and optimizing processes to serve Customers better.
• In support of client enterprises, the above VOC strategies are also employed and combined with Kano mapping, Quality Function Deployment (‘QFD’ or ‘House of Quality’), and KJ analysis to completely capture Customer needs, translate to measurable specifications, goals and standards and deploy a quality assurance system to assure that breakthrough gains in performance, quality and satisfaction are maintained at a reasonable cost in material and human resources.

T3 Technologies has Lean and Six Sigma Black and Green belts, PMI Certified Project Management Professionals, and other highly trained staff to assist the Seaport-e clients in identifying and exploiting breakthrough opportunities in cycle time and defect reduction and increasing efficiency, throughput and Customer delight.

T3 Technologies has the experience, technology and innovative team to apply the correct tools to assure LSS programs are not implemented until both Customer and T3 Technologies management are certain that the VOC is heard and the solutions address the known needs, and not the symptoms or suppositions, of what the Seaport-e customers truly need.